Shipping & Returns

​​​​​ORDERING & SHIPPING

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How long does shipping take and what is the cost?

Orders usually arrive 2 to 3 weeks after you place them. Customs, flights and other factors can affect timing. Shipping is calculated at checkout and paid by the customer. The cutoff date for holiday shipping is December 7th, 2026. ​

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RETURNS​

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What is your return policy?

We accept returns for store credit only, within 14 days of receiving your item. We do not give cash refunds. To return an item, email hello@ateliers83.com and tell us the reason for the return.

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If your item arrives damaged, email a photo of the damage and a short description to hello@ateliers83.com. We will issue store credit for the item plus the shipping you paid. We cannot honor damage claims without a photo.

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